Payments


We accept both PayPal and major debit/credit cards (Apple Pay, MasterCard, Visa, American Express). 


If you have any issues while placing your order, please send us a message through our ‘CONTACT US’ section. Send us as much information regarding the issue as possible. We’ll get back to you within 24 hours.


Is the website safe to use?

Of course! We don’t store any card details on our system and all payments are either made through PayPal or our secure payment system Stripe. We never see any details. Your information is 100% safe.



Shipping & Delivery


Do you ship orders worldwide?

Orders can be shipped to most countries without issue. Free standard shipping is available in the UK and we offer low cost shipping on most international orders also. 


I can’t find my country on the shipping options?

Although we would love to ship orders to anyone, anywhere, our shipment carrier does limit us on occasion. Sadly, some shipping locations aren’t currently possible, but we’re always trying to work with shipment carries to expand the locations we reach.


How much does your shipping cost?

We offer free standard shipping on all UK orders. For faster UK delivery, we have an express shipping option available. International shipping starts at £4. We don’t currently offer a quicker express service for international orders, but this is something that we’re working to add in the near future.


I haven’t received my package, what’s happened?

All orders are carefully handmade to order and these take between 3-4 days to be made. You also have delivery time on top of this. We would expect most orders to arrive within 7-10 working days, however. 

For orders shipped on the express service, tracking information will be provided. If delivery is delayed just a few days, please first track your package using your tracking number. 

For international orders, these can be held up at customs while awaiting clearance. This can add up to 5 working days to the delivery.


If delivery has been delayed for more than a few days and you’ve already checked with your local post office/tracking information, please contact us. We’re always happy to help.


For delivery times and options, please check out our ‘SHIPPING & DELIVERY’ section.



Returns


I’m not satisfied with the product I ordered. What should I do?

If you aren’t happy with the product ordered, please send us a message through our ‘CONTACT US’ section. Let us know the reason you’re not satisfied with your purchase and also include your order number. We’ll of course do our best to make it right for you!


What is your return policy?

For all information regarding returns and our returns policy, please go to our ‘RETURNS’ section. 



Products


We currently have both standard and tough cases, with a glossy finish, for all iPhone models. We’ll always be sure to keep up to date with new iPhone models as well.


Why can’t I find Samsung Cases?

At the moment, we don’t currently have enough demand for Samsung cases. If we start to receive more e-mails asking to stock Samsung models, however, we’d definitely consider adding them.


What are these cases made of?

The cases are made from a hard plastic (polycarbonate) with the design printed all around the case. The design itself isn’t a separate layer or sticker, so theres never the issue of peeling of fading.


How protective are the cases?

Our standard snap case does NOT cover or offer any protection for the top or bottom of the phone when fitted. These cases also don’t have a raised lip and don’t offer screen protection. We recommend to use a screen protector to prevent screen damage.


Our tough cases, however, protect the full outside of the phone as these have a rubber insert. This offers great protection and the cases are shock absorbent. Although the tough cases do have have a small lip over the screen, we’d still recommend to use a screen protector.


Are the cases heavy or bulky?

The snap cases are light-weight and thin, adding no extra bulk or noticeable weight to your phone. These cases are less than 20g.


The tough cases are slightly heavier and bulkier due to the added rubber insert. These cases weigh between 30g-50g, but do offer good protection.



Business Enquiries


Is it possible to sell Midnight Prints cases on my store?

If you have any enquiries regarding wholesale, please send us a message through our contact form, we’d be happy to help.


Can I collaborate with your brand?

We’re always looking to add people to help promote our brand & products. If you happen to have a popular Blog, Instagram or Youtube Channel, we’d love to hear from you.

Please send us a message through our contact form and include links to your blog/social media accounts. We’ll get back to you as soon as we can.